Refund Policy

This Refund Policy explains the terms under which refunds and cancellations are handled for services and programs purchased from Pro India.

1. Consulting engagements

Consulting engagements (EPR, ESG, BRSR, carbon, MSME advisory) are governed by the specific proposal or agreement signed for that engagement. Fees for work already performed, third-party costs incurred (such as regulatory filings, credits or assurance) and non-refundable retainers are not refundable. Any refund of unused, prepaid fees is assessed pro-rata against work completed.

2. Training programs

For paid training and certification programs: cancellations requested at least 7 days before the start date are eligible for a full refund less any payment-gateway charges. Cancellations within 7 days of the start date, or after access to course material has been granted, are non-refundable but may be transferred to a future cohort at our discretion.

3. EPR credits & compliance fees

Amounts paid towards EPR registration, compliance credits or regulatory filings are non-refundable once the corresponding action has been initiated with the relevant authority or recycler network.

4. How to request a refund

To request a refund or cancellation, email info@proindia.net with your invoice details. Approved refunds are processed to the original payment method within 7–14 business days.

5. Contact

Questions about this policy? Email info@proindia.net or call +91 93199 80504.

This policy is provided for general information and should be reviewed by qualified legal counsel before publication.